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This inbox is not a black hole. Notes sent to DiscountVibe are read by the team that maintains the tools, so the more context your message carries, the quicker it can be dealt with.

DiscountVibe is a discount calculator, so the messages that reach us tend to be about checking whether a two-for-one beats a straight discount or about a figure that did not look right. Both are worth sending.

Where to write

Write to support@discountvibe.com. Replies usually go out within a business day or two.

What to include

• Which tool you were using, or the page address.
• What you entered — for DiscountVibe that is usually the prices and percentages you enter — rounded is fine, since we only need to repeat the arithmetic.
• The result you got and the result you expected.
• Your device and browser if something rendered incorrectly.

If your question is about checking whether a two-for-one beats a straight discount, say so in the first line — it helps us find the right answer for DiscountVibe faster.

Reporting an error in a result

Because the rule behind DiscountVibe is written down rather than hidden — it applies each percentage to the running price in turn rather than adding the percentages together, which is why a further 20% off an already reduced item is not the same as 40% off the original — a wrong answer is diagnosable rather than mysterious. Tell us the inputs and the value you expected, and we will track down which side slipped.

Privacy

We read your message to answer it and nothing more: no list, no forwarding, no resale. The privacy policy covers this in full.